Frequently Asked Questions
Frequently Asked Questions
How long do the cookies stay fresh?
Our cookies are best enjoyed within 5-7 days of delivery when stored in an airtight container at room temperature. For longer storage, you can freeze them for up to 3 months.
Do you offer custom orders?
Yes! We'd love to create a custom order for your special occasion. Please contact us with your requirements and we'll be happy to help.
What ingredients do you use?
We use only high-quality ingredients including real butter, premium chocolate, and fresh eggs. All our cookies are made from scratch with no artificial preservatives.
Do you accommodate dietary restrictions?
Please contact us about specific dietary needs. We'll do our best to accommodate allergies and dietary restrictions when possible.
How are the cookies packaged?
All cookies are carefully packaged to ensure they arrive fresh and intact. We use protective packaging to keep your cookies safe during shipping.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email so you can follow your delivery.
What if my cookies arrive damaged?
We take great care in packaging, but if your cookies arrive damaged, please contact us within 24 hours with photos and we'll make it right.
Do you ship nationwide?
Yes, we ship our delicious cookies across the country! Shipping costs and delivery times vary by location.
